Our Guarantee is simple. We adhere to the CREIA Standards. If we fail to report a "material defect" as defined in the standards, and that defect is discovered after escrow closes and needs correction, we will correct the defect or pay to have it corrected.

There are certain conditions:

1. You must notify us of the defect immediately upon discovery by telephone and in writing and give us a reasonable opportunity to re-inspect the property and repair the defect. This guarantee will not cover work done by you without notice to us.
2. You must notify us within 30 days of close of escrow.
3. Our liability to you for any defect is limited to the lesser of the actual cost to repair or ten (10) times the inspection fee you paid.
4. Disagreements concerning liability under this Guarantee may only be resolved by a certified arbitrator.

This Guarantee excludes liability for:

1. Losses recoverable under homeowner's insurance, manufacturer's warranty, contractor's warranty, or extended warranty and/or a home warranty program.
2. Defects resulting from failure to perform maintenance or negligent misuse.
3. Bodily injury, property damage or other conditions resulting from the defect.
4. Failure to comply with any local, state or national code.
5. Defects that are hidden and not visible to the naked eye. This applies most specifically to IR thermal imaging. While IR imaging and thermal analysis will find areas that are at different temperatures and while those differences in temperature may be indicators of moisture, the absence of differences in temperature might exist even when moisture is present. So this guarantee does not cover any work done with thermal imaging for moisture detection.
6. In the case of appliances that are defective, GHI reserves the right to install a replacement appliance that is used but that is no older than the defective unit and that is in good operating order.

Report any defects by calling S&S Home Inspections at 800 579 5018 and sending an email with details to:

Kurt Shafer
sshi@invisco.com

It is important that you review the CREIA standards in detail before you call us to re-inspect a problem that you feel is covered by our guarantee. If it is found that the problem is not covered by our guarantee, a $50 service call fee will apply.